Contact Information

Email Info

sales@batee.com

Phone Orders and Service Inquiry (Text / Voicemail OK)

1 (573) 578-9590 (and please leave a text or voicemail if we don't answer)

Note: We are not able to answer technical questions over the phone. For tech support, please email us at the address above.

Shipping Address

batee.com Corvette Parts and Repair
c/o Bryan Thompson

818A Halifax Drive

Rolla, MO 65401

Update 11/2016: Please don't ship to us via Fedex. Fedex in my town is completely unable to deliver a package to us!

About Our Repair Service

  • We repair 1984 - 1996 Corvette Digital Cluster Instrument Panels and C68 AC components.

  • All service work is done in-house by Bryan A. Thompson, founder of the Corvette Electronics website, batee.com.

  • This is not an exchange service - we return your repaired components back to you!

  • The speedometer / odometer tests will cause your odometer mileage to increase by a small amount. If you don't want this, let us know and we'll skip those tests.

Before Shipping

  • Make sure the problem is with the digital cluster. Check these fuses: TAIL, LCD, CLSTR, and INST (84-89) or CCM1, CCM2, CCM3, LCD and CLUSTER (90-96). If the symptoms match those on the repair pages, the problem is with the cluster.

  • Please don't ship partial instrument clusters without contacting us first.

Removing the Cluster

Shipping To Us

  • Print your name, shipping address, email address, telephone number, model year, odometer reading and a brief description of the symptoms on a piece of paper taped to the cluster.

  • Make sure the instrument panel is surrounded by packing peanuts or bubble wrap at least two inches thick on every side. Don't use air bags / air pillows - they don't provide adequate protection for the cluster. Don't ship in USPS Priority Flat Rate box - it doesn't allow for enough packing material!

  • Please do not ship to us via Fedex if a signature will be required. If you need a signature showing that the package was delivered, use UPS.

  • Ship the cluster to the address above, then email us and let us know that you've shipped a cluster to us for service.

  • Update 11/2016: Please don't ship to us via Fedex. Fedex in my town is completely unable to deliver a package to us!

Repair Process

  • We offer a free, no-obligation diagnostic service.

  • When your cluster arrives, we will diagnose it, send a repair total, and wait for your approval before doing any work. This typically takes 1-2 business days from the time we receive the cluster.

  • If you approve the work, it typically takes 1-2 business days to complete. If not, there's no charge other than return shipping.

  • When we have completed the repairs, we will run tests and then email you with photos of your repaired cluster.

  • When we have completed the repairs, we will send an invoice through our credit card processor, Paypal, to the email address you provide. No Paypal account is required, and this invoice can be paid online securely.

Payment

  • We accept credit cards, Paypal, and US Postal Service Money Orders as forms of payment. E-checks, personal checks and non-US Postal Service Money Orders usually take weeks to clear, and delay the return of your repaired components.

  • Customer is responsible for actual return shipping charges (typically what you paid to ship the cluster to us)

  • It is the responsibility of the customer to file shipping damage claims. batee.com will provide documentation and logistical support upon request.

Parts Info

  • We ship all in-stock parts orders within one business day.

  • We will gladly replace defective bulbs within the first 30 days after the sale.

  • In the unlikely event that an item you order is out of stock, we will contact you and let you decide how to proceed.

  • We offer free online installation instructions and videos. If you have questions, feel free to email.

  • Shipping prices and free shipping offers apply to US customers only. International Customers: See our eBay auctions for the best shipping rates!

  • Expedited shipping is available. Just email us at the address above.

Warranty

  • The repair service includes a one year parts/labor warranty on all new parts sold and installed by batee.com, and a 90 day parts/labor warranty on all used components sold and installed by batee.com.

  • Above all, batee.com exists to serve you. If we sold you a part that didn't solve your problem, or if you're still having problems after having a component repaired, please email sales@batee.com and give us the opportunity to resolve the issue.

Returns

  • Installed Components, electronic modules, LCDs and any non-stock components are not returnable.

  • Shipping costs and eBay/Paypal fees will be deducted from the amount of the refund.

International Customers

  • Please purchase through our eBay auctions for the best shipping rates!