Customer Service: Phone Orders and Service Inquiry
1 (573) 578-9590
We're a small shop, so please leave us a message if we're on the phone with someone else!
Shipping Address
batee.com Corvette Parts and Repair
c/o Bryan Thompson
608 Newcastle Drive
Rolla, MO 65401
About Our Repair Service
We repair 1984 - 1996 Corvette Digital Cluster Instrument Panels and 1986-2004 Electronic HVAC components.
This is not an exchange service - we return your repaired components back to you!
The speedometer / odometer tests on 84-89 Clusters may cause your odometer mileage to increase by a small amount (less than one mile). If you don't want this, let us know and we'll skip those tests.
Before Shipping
Check these fuses:
84-89 Instrument Panel Issues (TAIL, LCD, CLSTR, and INST)
84-89 HVAC Issues (AC and CTSY)
90-96 Cluster Issues (CCM1, CCM2, CCM3, LCD and CLUSTER)
The 86-89 Programmer is a small black box, about 6" x 6" x 2". It is located in the drivers side footwell, just above the gas pedal. Follow the colored vacuum lines to the programmer. The silicone block with the vac lines is held on with a push on keeper around bolt in the center of the vac lines. Unscrew that keeper with needlenose and then remove all vac lines as an assembly.
Removing the 90-96 HVAC Programmer Module: Click Here
Removing the 90-96 HVAC Controller Module: Click Here
Shipping To Us
Print your name, return shipping address, email address, telephone number, model year, and a brief description of the symptoms on a piece of paper taped to the cluster.
It is common for us to get components with four or five return addresses attached. People include a home address, a business card with work address, there will be a third address on the box that corresponds to the UPS store where it was shipped, and Paypal gives us a fourth address from ten years ago. We won't be able to return your cluster until we establish the actual address to return your shipment!
Make sure the instrument panel is surrounded by bubble wrap at least two inches thick on every side, including the face of the lenses. Without this, shippers will not honor insurance claims!
Pack in a sturdy box in accordance with the shippers insurance requirements.
Packing Peanuts, Newspaper, shredded paper, rigid styrofoam, and air bags by themselves don't provide adequate protection for the cluster. No, an old hoodie, a dog blanket, a bath towel or a Christmas tree skirt isn't good enough, either.
Make sure you have included your contact info outlined above, then ship the cluster to the address above.
The Repair Process
When your component arrives, we will diagnose it, email a repair total, and wait for your approval before doing any work. This typically takes 1-2 business days from the time we receive the cluster.
If you approve the work, it typically takes 1-2 business days to complete. If not, there's no charge other than return shipping.
When we have completed the repairs, we will run tests for 24 hours and then email you with photos of your repaired cluster. This step can't happen if we don't have an email address for you.
When we print the shipping label for your components, the system will notify you of the tracking info. This won't happen if we don't have an email address for you, or if your email provider flags UPS or USPS as Spam.
Payment
We accept credit cards, Paypal, Apple Pay, and US Postal Service Money Orders as forms of payment. E-checks, personal checks and non-US Postal Service Money Orders usually take weeks to clear, and delay the return of your repaired components.
Customer is responsible for actual return shipping charges (typically what you paid to ship the component to us)
Parts Orders
We ship all in-stock parts orders within one business day.
We will gladly replace defective bulbs and LEDs within the first 30 days after the sale.
In the unlikely event that an item you order is out of stock, we will contact you and let you decide how to proceed.
International Customers
We love our international customers, and routinely ship parts and repairs internationally
If you're considering shipping a cluster from overseas, please ship UPS or Fedex or DHL.
Warranty
The repair service includes a one year parts/labor warranty on all new parts sold and installed by batee.com, and a 90 day parts/labor warranty on all used components sold and installed by batee.com.
Above all, batee.com exists to serve you. If we sold you a part that didn't solve your problem, or if you're still having problems after having a component repaired, please email batee2@gmail.com and give us the opportunity to resolve the issue.
Returns
Like every parts store in the world, installed components, electronic modules, LCDs and any non-stock or special order components are not returnable.
Above all, batee.com exists to serve you. If we sold you a part that didn't solve your problem, or if you're still having problems after having a component repaired, please email batee2@gmail.com and give us the opportunity to resolve the issue.
Consultation Services
Hourly Consultation - $350.00/hour
Available on an exceptionally limited basis
Contact (573) 578-9590 to schedule
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